Frequently Asked Questions
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1. Why is Hasbro Pulse shutting down in Asia?
Hasbro Pulse was introduced in Asia with the goal of delighting our fans by offering convenient access to some of our best products, including our unique and exclusive HasLab Crowd-Funded Products. After careful consideration, we have made the difficult decision to pause our Pulse operations in Asia at this time. We appreciate your business and value your passion for our brands.
From 10 January 2025 at 9am GMT+8, Hasbro Pulse Asia, through its authorized reseller company Scalefast Singapore PTE. LTD (the “Seller”), will continue to take orders on pre-order items until 12 January 2025 at 11.59pm GMT+8; and orders on in-stock items until 7 February 2025 at 11.59pm GMT+8. Thereafter, customers will not be able to place any more orders.
Yes, you will still be able to login to access your Account and Order History. These functionalities will be available till 31 December 2025.
Your existing orders, pre-orders or Crowd-Funded Products (where the Minimum Commitment Goal Requirement has been reached within the Project Backing Period) (from now on, the “Successfully Funded HasLab Products) concluded before 10 January 2025, will not be cancelled by the Seller — these orders will be fulfilled after the Seller has charged you, and payment has successfully gone through.
5. When will I be charged for my orders, pre-orders or HasLab Crowd-Funded Products?
- For orders containing only in-stock item(s), your total order has already been charged at the time of purchase — no further action is required.
- For orders containing a mix of pre-order item(s) and at least one in-stock item, your total order has already been charged at the time of purchase — no further action is required.
- For orders containing only pre-order item(s) with estimated shipping date(s) by 17 February 2025, you will be charged for the total order by 19 January 2025. This also applies to orders with multiple pre-order items that have different estimated shipping dates.
- For orders containing only pre-order item(s) with estimated shipping date(s) after 17 February 2025, you will be charged for the total order between 17 to 19 February 2025. This also applies to orders with multiple pre-order items that have different estimated shipping dates.
- For orders placed on Successfully Funded HasLab Products, your order was charged one week after the Project Backing Period ended — no further action is required.
- All pre-order items will be shipped to you based on their corresponding estimated shipping dates.
- For orders containing only in-stock item(s), your total order has already been charged at the time of purchase. You will not be able to cancel your order as your order would have already shipped within 2-5 working days.
- For orders containing a mix of pre-order item(s) and at least one in-stock item, your total order has already been charged at the time of purchase. You have until 7 February 2025 at 11.59pm GMT+8 to:
- Cancel your entire order, if you had chosen consolidated shipping, and the entire order has yet to be shipped, or
- Cancel part of your order, if you had chosen separate shipping, and the in-stock item(s) have been shipped, but you are still waiting for the pre-order item to be shipped. In this case, you will be able to cancel the pre-order item that still needs to be shipped.
- If you have not fully or partially cancelled your order by that date, all sales will be considered final, and no exceptions will be made.
- Cancel your entire order, if you had chosen consolidated shipping, and the entire order has yet to be shipped, or
- For orders containing pre-order item(s) only, you have until 7 February 2025 at 11.59pm GMT+8 to cancel your orders either via your Order History, or through our Customer Support team. Thereafter, you will not be able to cancel your order, and we will proceed to charge you between 17 to 19 February 2025. If you have not cancelled your order by that date, all sales will be considered final, and no exceptions will be made.
- For orders placed on Successfully Funded HasLab Products, your order was charged approximately five (5) days after the Project Backing Period has ended. Per our Delivery and Return Policy, you will not be able to cancel your existing order on Successfully Funded HasLab Products.
All existing orders concluded before 10 January 2025 are subject to the Delivery & Return Policy available here.
You will not be able to benefit from a right of withdrawal or change of mind and return or replace your Products on all orders placed on or after 10 January 2025. However, within the 30 days from the date of your delivery, the Seller will continue to accept and organize a refund for “Damaged Items or Mistakes with Order” if you have:
- received an item with damaged packaging
- received a defective or misdescribed item
- received a duplicated item and/ or order
- received a wrong item
9. Will I still be able to update my shipping address and contact details after the site is closed?
Yes, you will still be able to update your shipping details — please send a request via our Contact Us form.
10. Will I still be able to receive fulfillment/ shipment confirmation e-mails for my existing orders or pre-orders?
Yes, you will continue to receive Fulfillment Confirmations E-mails once the Seller confirms that the specific Products have been dispatched.
11. Would there be Customer Support if I require assistance (e.g., received defective item, have inquiries etc.) after the site has shut?
Yes, we will still have continued Customer Support — you may continue to inquire via our Contact Us form.
12. Where can I get HasLab or Pulse Exclusive products in the future?
Subject to availability and local jurisdictions, you may be able to find HasLab or Pulse Exclusive products at your local retailers.
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In the event of conflict between the published Terms and Conditions of Sale (dated February 2023), the Delivery & Return Policy, and the terms and conditions of this FAQ document, the terms and conditions on this FAQ document shall prevail.
